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Shipping & Returns

SHIPPING & RETURNS - STIJN HELSEN WEBSHOP

 

RETURN ADRES:
Helsen Warehouse,
Havermarkt 7-9 (4th floor)
3500 Hasselt - Belgium

webshop@stijnhelsen.com

Article 1: Complaints

Any visible damage and/or deficiencies in quality of an item, or other deficiency in the delivery (i.e. lack of conformity), must be reported immediately and at the latest within fourteen days from the date of delivery, on the penalty of forfeiture of any right (OR with complete loss of all rights in case of late reporting)..

The consumer has the right to inform Bvba Flanders Fashion Consulting that he renounces the purchase, without payment of any penalty fees and without stating his/her motive, within fourteen calendar days from the day following the delivery of the product, by means of registered letter addressed to Bvba Flanders Fashion Consulting. The direct costs for returning the product to Bvba Flanders Fashion Consulting by the consumer shall be borne by the consumer, unless the delivered product does not comply with the description in the offer or the obligation to provide information was not met by the seller.

Article 2: Warranty

Under the Law of 21 September 2004 with regard to the protection of customers in consumer sales, the consumer has legal rights. The statutory warranty period of two years is fully valid from the date of delivery.

Defects caused by accidents, negligence or improper use (by the user him/herself or by third parties), are not covered by the warranty, and as such they cannot be regarded as a lack of conformity.

In the case of defects to items that were purchased online and delivered to the customer’s home, the customer shall first contact the customer service (webshop@stijnhelsen.com) after which the customer must return the item (including proof of purchase) at his/her expense to the Stijn Helsen webshop. Address: Helsen Warehouse, Havermarkt 7-9 (4th floor), 3500 Hasselt, Belgium.

The User must clearly indicate where the article is defective. The warranty service of the seller will subsequently contact the supplier of the products, who shall make a decision on whether the defect exists and if this is covered by the warranty. If this is not the case, the products will be returned unrepaired to the user.

Shirts are equipped with a ‘removable tag’ which, once removed, will invalidate all the customer’s rights to complaints/return/exchange.

Once this tag is removed, it can no longer be re-attached to the shirt.

Any defect must be reported within fourteen days from the delivery date. After that, all rights to repair or replacement will expire.

Article 3: Renunciation period

The provisions of this article only apply to customers who purchase items online in their capacity as consumer.

The consumer has the right to inform the company that he/she renounces the purchase, without payment of any penalty fees and without stating his/her motive, within 14 calendar days from the day following the delivery of the product.

Customers who wish to make use of the right of renunciation must contact the customer service  (webshop@stijnhelsen.com) within 14 days after delivery and return the goods to the Stijn Helsen webshop. Address: Helsen Warehouse, Havermarkt 7-9 (4th floor), 3500 Hasselt, Belgium, at their own expense, within 20 days from the delivery of the goods. Goods with a retail price of 100 Euro or more, must be returned to us by courier (DHL, FedEx, etc.). The direct costs for returning the goods to the Stijn Helsen webshop by the consumer are fully borne by the consumer, unless the consumer can prove that the delivered product does not comply with the description in the offer.

Only items that are still in the original, undamaged packaging, along with all accessories, an unopened tag, manual and invoice or proof of purchase, can be taken back.

Will not be taken back under any circumstances:

- wrongly used, soiled, damaged or incomplete items
- entirely or partially worn items
- items of which the packaging (or part of it) was opened

- items of which the tag was removed
- items that cannot be returned due to their nature

Article 4: Customer service

The customer service can be reached by telephone at the number +32 (0)11 77 13 10, by e-mail to webshop@stijnhelsen.com  or by regular mail to the following address: Stijn Helsen webshop, Adres: Helsen Warehouse, Havermarkt 7-9 (4th floor), 3500 Hasselt, Belgium.