Terms of service
OVERVIEW
Welcome to Stijn Helsen Official Webshop! The terms "we", "us" and "our" refer to Stijn Helsen Official Webshop. Stijn Helsen Official Webshop operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Stijn Helsen Official Webshop is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Stijn Helsen Official Webshop reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Stijn Helsen Official Webshop confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Stijn Helsen Official Webshop may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Stijn Helsen Official Webshop, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Stijn Helsen Official Webshop, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Stijn Helsen Official Webshop.
Stijn Helsen Official Webshop's names, logos, product and service names, designs, and slogans are trademarks of Stijn Helsen Official Webshop or its affiliates or licensors. You must not use such trademarks without the prior written permission of Stijn Helsen Official Webshop. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Stijn Helsen Official Webshop is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Stijn Helsen Official Webshop. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Stijn Helsen Official Webshop, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Stijn Helsen Official Webshop.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Stijn Helsen Official Webshop, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Stijn Helsen Official Webshop, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Stijn Helsen Official Webshop, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Stijn Helsen Official Webshop, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Stijn Helsen Official Webshop is headquartered. You and Stijn Helsen Official Webshop consent to venue and personal jurisdiction in such courts.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at webshop@stijnhelsen.com.
Our contact information is posted below:
[INSERT TRADING NAME]
webshop@stijnhelsen.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] Company details:
Stijn Helsen Webshop
Bvba Flanders Fashion Consulting
Kapelstraat 13, 3500 Hasselt, België
BE 0893.812.240
RETURN ADRES:
Helsen Warehouse
Havermarkt 7-9 (4th floor)
3500 Hasselt - Belgium
Article 1: General terms
The electronic webshop of Bvba Flanders Fashion Consulting, a lifestyle shop with its registered office at Kapelstraat 13, 3500 Hasselt (Belgium), BE 0893.812.240, (hereinafter referred to as ‘Stijn Helsen Webshop’) offers its customers the possibility to buy clothing, shoes and accessories online.
The present General Terms and Conditions apply to all items in the online range and to each online purchase by the customer at the Stijn Helsen webshop.
The customer accepts that these terms and conditions will be the only ones that are applicable, with the exclusion of his own general or specific terms and conditions (of sale), even if these would stipulate that they are the only applicable ones.
Each user who wishes to make a purchase confirms that he/she is a natural person, non-merchant and has a legal capacity to act. Anyone who has been declared incompetent under the provisions of article 1123 et seq. of the Belgian Civil Code may not, under any circumstances, perform purchases on the site. Consulting the site and the services which are offered fall under the authority of the legal representative. This legal representative must respect the present provisions.
Article 2: Prices
All listed prices are always inclusive of VAT and all other mandatory taxes that are to be borne by the customer. If any transport, reservation or administrative fees are charged, this will be indicated separately.
The indicated price refers only to the items as described verbatim. An accompanying photograph is intended as an illustration and may include elements or items that are not included in the price.
Article 3: Offer
Each offer is only open to customers who are residents of the European Union. The items are exclusively intended for normal private use.
Despite the fact that the catalogue and website have been composed with utmost care, it is still possible that the information contained therein is incomplete, contains material errors or is not up to date.
When you have specific questions, for example about sizes, colours, availability, delivery times or methods, we ask you kindly to contact our shop beforehand.
Regarding the accuracy, actuality and completeness of the information as stated, the Stijn Helsen webshop is only bound by an obligation of means. The Stijn Helsen webshop is in no case liable in the event of material errors, typesetting errors or misprints.
The offer is valid while stocks last and it is subject to the actuality of the stock. After verification of the stock and of the possibility for delivery, the client will receive an explicit confirmation of his/her order in a case where the items concerned are in stock.
The Stijn Helsen webshop is entitled to refuse orders, adjust delivery times, split deliveries or attach any other conditions to the delivery, without stating reasons.
Online orders may be refused if the product has already been sold in the shop prior to the online payment. The customer will be advised thereof by email.
Article 4: Online purchases
The customer has the opportunity to purchase the items from the range online.
The purchase is concluded the moment the customer has placed his/her order by clicking the ‘order button’. After that, the customer will receive a confirmation mail from the Stijn Helsen webshop insofar as the order can be accepted (see art. 3). The items will be delivered to the customer at the delivery address stated in the confirmation mail, and after complete payment of the order in question.
The customer can choose between the following payment methods:
- by credit card
- by debit card
Article 5: Retention of title & transfer of risk
The risk for loss or damage is transferred to the customer as from the departure of the goods. The customer agrees, if necessary, to indicate the retention of title by the Stijn Helsen webshop to third parties, for example to anyone who would be able to impound any items that have not been paid for in full.
Article 6: Complaints
Any visible damage and/or deficiencies in quality of an item, or other deficiency in the delivery (i.e. lack of conformity), must be reported immediately and at the latest within fourteen days from the date of delivery, on the penalty of forfeiture of any right (OR with complete loss of all rights in case of late reporting).
The consumer has the right to inform Bvba Flanders Fashion Consulting that he renounces the purchase, without payment of any penalty fees and without stating his/her motive, within fourteen calendar days from the day following the delivery of the product, by means of registered letter addressed to Bvba Flanders Fashion Consulting. The direct costs for returning the product to Bvba Flanders Fashion Consulting by the consumer shall be borne by the consumer, unless the delivered product does not comply with the description in the offer or the obligation to provide information was not met by the seller.
Article 7: Warranty
Under the Law of 21 September 2004 with regard to the protection of customers in consumer sales, the consumer has legal rights. The statutory warranty period of two years is fully valid from the date of delivery.
Defects caused by accidents, negligence or improper use (by the user him/herself or by third parties), are not covered by the warranty, and as such they cannot be regarded as a lack of conformity.
In the case of defects to items that were purchased online and delivered to the customer’s home, the customer shall first contact the customer service (webshop@stijnhelsen.com), after which the customer must return the item (including proof of purchase) at his/her expense to the Stijn Helsen webshop. Address: Helsen Warehouse, Havermarkt 7-9 (4th floor), 3500 Hasselt, Belgium.
The User must clearly indicate where the article is defective. The warranty service of the seller will subsequently contact the supplier of the products, who shall make a decision on whether the defect exists and if this is covered by the warranty. If this is not the case, the products will be returned unrepaired to the user.
Shirts are equipped with a ‘removable tag’ which, once removed, will invalidate all the customer’s rights to complaints/return/exchange.
Once this tag is removed, it can no longer be re-attached to the shirt.
Any defect must be reported within fourteen days from the delivery date. After that, all rights to repair or replacement will expire.
Article 8: Renunciation period
The provisions of this article only apply to customers who purchase items online in their capacity as consumer.
The consumer has the right to inform the company that he/she renounces the purchase, without payment of any penalty fees and without stating his/her motive, within 14 calendar days from the day following the delivery of the product.
Customers who wish to make use of the right of renunciation must contact the customer servicet (webshop@stijnhelsen.com) within 14 days after delivery and return the goods to the Stijn Helsen webshop. Address: Helsen Warehouse, Havermarkt 7-9 (4th floor), 3500 Hasselt, Belgium, at their own expense, within 20 days from the delivery of the goods. Goods with a retail price of 100 Euro or more, must be returned to us by courier (DHL, FedEx, etc.). The direct costs for returning the goods to the Stijn Helsen webshop by the consumer are fully borne by the consumer, unless the consumer can prove that the delivered product does not comply with the description in the offer.
Only items that are still in the original, undamaged packaging, along with all accessories, an unopened tag, manual and invoice or proof of purchase, can be taken back.
Will not be taken back under any circumstances:
- wrongly used, soiled, damaged or incomplete items
- entirely or partially worn items
- items of which the packaging (or part of it) was opened
- items of which the tag was removed
- items that cannot be returned due to their nature
Article 9: Privacy
The seller reserves the right to collect data from the user, exclusively for its internal use, both directly through data entered by the user at the time of the placement of the order and indirectly (e.g. through use of cookies, which are short data strings on the computer of the user of the site that allow the seller to optimally align the layout and the content of the site with its users)..
These data can be passed on to organisations that are contractually connected to the seller (such as business partners, associations, charities or interest groups) who wish to send the customer personalised offers or keep him/her up-to-date with regard to promotions.
In accordance with the law of 8 December 1992 for the protection of privacy concerning personal data, the user has the right, at all times, to see, modify, correct these data and to have them removed if he/she no longer wishes to receive information with regard to our activities. For this purpose, they can contact the customer service of the seller. The customer himself/herself is responsible for guaranteeing the confidentiality of his/her login details and password.
The Stijn Helsen webshop keeps track of (anonymous) online visitor statistics in order to see to what extent which pages of the internet site are visited. If you have any questions with regard to this privacy statement, please contact us at webshop@stijnhelsen.com.
Article 10: Impairment validity – non-renunciation
If any provision of these Terms and Conditions are declared invalid, illegal or void, then this shall not affect the validity, legality and the applicability of any of the other provisions in any way.
Failure of the Stijn Helsen webshop, at any time, to enforce any of the rights set out in these Terms and Conditions, or to exercise any of these rights, shall never be regarded as a waiver of such provision and will never affect the validity of these rights.
Article 11: Customer service
The customer service can be reached by telephone at the number +32 (0)11 77 13 10, by e-mail to webshop@stijnhelsen.com or by regular mail to the following address: Stijn Helsen webshop, Adres: Helsen Warehouse, Havermarkt 7-9 (4th floor), 3500 Hasselt, Belgium.
Article 12: Amendments Terms and Conditions
These Terms and Conditions will be complemented by other terms and conditions, which will explicitly be referred to, and the General Terms and Conditions of Sale of Helsen Tailors/Stijn Helsen Concept Store. In the case of contradictions, the present Terms and Conditions shall prevail.
The Stijn Helsen webshop can amend these Terms and Conditions at any time and without notice. Any purchase made after the amendment implies an acceptance by the customer of these new Terms and Conditions.
Article 13: Evidence
The customer accepts that electronic communications and backups can serve as evidence.
Article 14: Applicable law – Competent court
The Belgian Law is applicable, with the exception of the provisions of international private law concerning applicable law and the Rome-I Regulation on the International Sale of Goods. In the case of disputes, only the courts of the district of Limburg are competent.
Article 15: General provisions
This site is intended to provide general information to the user about the activities of the seller.
With regard to access to the site, the ordering process, the delivery or the other services, the seller only has an obligation to perform.
The Stijn Helsen webshop will make every effort to ensure that the site is accessible at all times to a normal number of users. However, the seller has the right to suspend or cease the site, partially or entirely, for the purpose of maintenance, updating or for any other reason, even without prior warning.
The Stijn Helsen webshop cannot be held liable for any inconvenience or damage caused by the use of the Internet, in particular by a breakdown of the system, the intrusion of outsiders or a virus, nor for any information installed or processed by third parties or by any fact that is regarded by law as force majeure. The Stijn Helsen webshop bears no liability whatsoever for any indirect damages.
The Stijn Helsen webshop is not liable if any delivery time is exceeded due to the transporter, nor in case of loss of the items or in case of a strike. The user is aware of the transport risks, and any questions in this regard should be directed to the transporter.
Article 16: Intellectual property
All components of the site of the Stijn Helsen webshop, both the visual elements and the sound elements, including the technology used for these purposes, are protected by copyrights, trademarks or patents, or more generally by the law on intellectual property. They are the exclusive property of the Stijn Helsen webshop.
Notwithstanding the Law of 30 June 1994 on copyright and related rights, any reproduction, dispersal, sale, distribution, publication, adjustments, translations, adaptations and use for commercial purposes of all or part of this site is prohibited, except with prior and written consent of the Stijn Helsen webshop.